Writing on lead response, after-hours answering and automation for luxury home service contractors in Arizona's Southeast Valley. Every statistic here traces to a named study — and where one doesn't exist, we say so.
She texts you Tuesday, messages your Instagram Thursday, and fills in your web form Saturday. Three apps, three half-conversations, one buyer nobody realised was the same person.
Four facts about every inquiry — what they want built, where, when, and roughly what they expect to spend — captured before you spend an afternoon finding out.
Most contractors follow up twice and stop. The homeowner who went quiet is usually waiting on a spouse, a season, or a number she hasn't asked you for.
A homeowner calls while you're on a ladder. What happens in the next sixty seconds decides whether you ever speak to them.
It's 8:47 on a Tuesday. Someone has been thinking about their backyard for eight months, and tonight they finally picked up the phone.
Two studies underpin nearly everything written about lead response time. Most articles citing them have never read them, and several of the numbers they quote don't exist.